Most frequent questions and answers
Our dental & surgical instruments are primarily forged and hand-finished in Tuttlingen, a small town in Germany. A small selection of our instruments are made at our production facilities in other countries including the United States and Korea.
Yes, we actually specialize in the manufacture of hard-to-find, discontinued or custom instruments. Please contact our customer service team and provide your requirements. The best case scenario is to provide a sample instrument that you would like replicated; in most cases we would need the instrument for approximately two weeks so that our product team can review the item and ensure it is within our capability to produce. A sample always ensures we can match your requirement exactly. We understand, however, that a sample is not always available, so the next best thing is to provide as much information as you can provide. This includes item part numbers, manufacturer names, photos, illustrations and detailed specifications or measurements.
Once we receive your sample and/or requirements, it typically takes 2-3 business days to review the information, confirm we can produce the item and provide a quote. If you accept and place a purchase order, we will put the item into production. If the item is a simple modification of an existing item we have available, there is no technical drawing required and we can put the item into production immediately. If the item is substantially different from any existing product we provide, someone from our engineering team may produce a technical drawing, which we will then send to you for sign off.
Lead times for custom instruments depend on several factors, including complexity, availability of existing forgings or raw material, quantity needed, etc. In most cases, it takes approximately 10-12 weeks. While we try our best to avoid minimum quantity requirements, in some cases, a minimum quantity would apply. Please note that custom instrumentation is not returnable, unless there is a material defect or it substantially differs from the specifications provided and/or approved.
The vast majority of our instrument patterns come in a satin, or dull, finish, which minimizes the glare that may distract dentists and surgeons and hinder visibility under operating room lights. This is the standard finish of most instrumentation used in operating rooms today. However, our stock patterns of certain instruments come in alternate finishes, including chrome (highly-polished), titanium (mostly for lighter weight microsurgical instruments), insulated (blue nylon coated for electrosurgery), ebonized (black coated for laser surgery), and ceramic coated (titanium nitride coating for added durability).
Our instruments do not ship sterile and should always be sterilized prior to use, as is the case with most operating room grade instrumentation.