Most frequent questions and answers

Our dental & surgical instruments are primarily forged and hand-finished in Tuttlingen, a small town in Germany. A small selection of our instruments are made at our production facilities in other countries including the United States and Korea.

Yes, we actually specialize in the manufacture of hard-to-find, discontinued or custom instruments. Please contact our customer service team and provide your requirements. The best case scenario is to provide a sample instrument that you would like replicated; in most cases we would need the instrument for approximately two weeks so that our product team can review the item and ensure it is within our capability to produce. A sample always ensures we can match your requirement exactly. We understand, however, that a sample is not always available, so the next best thing is to provide as much information as you can provide. This includes item part numbers, manufacturer names, photos, illustrations and detailed specifications or measurements.

Once we receive your sample and/or requirements, it typically takes 2-3 business days to review the information, confirm we can produce the item and provide a quote. If you accept and place a purchase order, we will put the item into production. If the item is a simple modification of an existing item we have available, there is no technical drawing required and we can put the item into production immediately. If the item is substantially different from any existing product we provide, someone from our engineering team may produce a technical drawing, which we will then send to you for sign off.

Lead times for custom instruments depend on several factors, including complexity, availability of existing forgings or raw material, quantity needed, etc. In most cases, it takes approximately 10-12 weeks. While we try our best to avoid minimum quantity requirements, in some cases, a minimum quantity would apply. Please note that custom instrumentation is not returnable, unless there is a material defect or it substantially differs from the specifications provided and/or approved.

Absolutely. You Can reference any catalog number from any surgical instrument company.

The vast majority of our instrument patterns come in a satin, or dull, finish, which minimizes the glare that may distract dentists and surgeons and hinder visibility under operating room lights. This is the standard finish of most instrumentation used in operating rooms today. However, our stock patterns of certain instruments come in alternate finishes, including chrome (highly-polished), titanium (mostly for lighter weight microsurgical instruments), insulated (blue nylon coated for electrosurgery), ebonized (black coated for laser surgery), and ceramic coated (titanium nitride coating for added durability).

Our instruments do not ship sterile and should always be sterilized prior to use, as is the case with most operating room grade instrumentation. 

We offer only a single grade of premium, operating room grade reusable instruments as part of our standard stock offering. We do not offer a disposable or economy grade line of instrumentation. However, in cases of large volume requirements, we may be able to accommodate such requests. Please contact our customer service team with your requirements for further information.
We do offer various promotions throughout the year on certain instruments as advertised on our home page.
We stock millions of dollars of inventory across more than 2,000 instruments at our domestic warehouse. Most general instruments and high-volume specialty instruments are in stock for immediate delivery. Some low-volume specialty instruments are made to order, which can take anywhere from 2-8 weeks, and in rare cases longer. For standard ground orders, please allow 2-3 days for processing time and an additional 5-7 business days for shipping.

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